Provider Services

Helping you create better housing outcomes.

Practical advisory and engagement services for SDA, SIL and accessible housing providers.Whether you're looking to attract suitable tenants, strengthen referral pathways, improve shared support viability or access specialist expertise, our team can help.

Why providers engage us

Many providers face challenges such as:
  • Vacancies that remain unfilled, costing SDA providers $20,000+ and SIL providers $40,000+ per month*
  • Uncertainty about local demand and market conditions
  • Limited local referral networks
  • Small internal teams with limited capacity
  • Shared support arrangements that are no longer sustainable
* Estimated vacancy costs are based on NDIS pricing and funding data (Dec 2025, Appendix P). SIL estimates use average annual funding per participant, while SDA estimates reflect typical new-build pricing.Our Provider Services team helps providers address these challenges through practical, targeted support backed by deep disability housing expertise and trusted local and sector relationships. We will help you:
Attract tenants

Reach suitable tenants and supporters through targeted community engagement.

Build local relationships

Connect with the people who influence housing decisions.

Improve shared support viability

Create stable tenancies and more sustainable shared living arrangements.

Strengthen provider capability

Access specialist expertise, market insights and practical advice.

How it works

We deliver our work across 3 stages to help you achieve your goals.
1. Understand your situation
2. Work with your stakeholders
3. Deliver practical change
We take the time to understand your organisation, challenges, goals and operating environment.
We engage the right people - tenants, families, providers and the community - to gather insights and identify practical solutions.
We provide practical recommendations and implementation support, keeping you informed with regular meetings, written progress updates and insights.

How we support providers

Attract tenants & reduce vacancy risk

A structured community engagement service designed to help providers generate suitable enquiries and referrals for SDA, SIL and accessible housing vacancies.
What’s included
• Listing and vacancy reviews
• Stakeholder mapping
• Local community engagement
• Referral pathway development
• Targeted outreach and promotion
• Open home and information session support
• Lead tracking and reporting
• Market feedback and insights
Ideal for
• New builds entering the market
• Persistent vacancies
• Growing provider portfolios
• Regional expansion
• Providers needing additional engagement capacity
• Providers needing an expanded geographic footprint

Shared support viability & compatibility

Delivered in partnership with Brent Woolgar as Lead Consultant, this service supports providers to create safer, more sustainable shared living arrangements.Many SDA and SIL providers experience challenges when support funding, housemate compatibility and roster arrangements become misaligned. This can lead to costly vacancies, insecure tenancies and poorer outcomes for participants.Our independent review process helps providers identify practical solutions that balance participant outcomes with long-term sustainability and results in a financially viable roster of care that meet tenants needs.
What’s included
• Current state assessment
• Tenant, nominee and support worker  consultation
• Roster of care review
• Compatibility assessment
• Options and recommendations
• Implementation roadmap
Ideal for
• Shared homes experiencing compatibility issues
• Providers facing ongoing vacancies due to tenants • support compatibility issues
• Sites with support funding challenges
• Organisations seeking greater operational sustainability

Enquire about Provider Services

Whether you need support attracting tenants, strengthening referral pathways or improving shared support viability, our team can help.Or complete the enquiry form below and a member of our team will be in touch.

Why Housing Hub?

 ✔ Trusted by the disability housing sector

Supporting people with disability, providers and housing professionals since the early years of the NDIS - and using Housing Hub platform data to make sure our advice reflects real market conditions.

 ✔ Deep sector expertise

Our team understands SDA, SIL, NDIS housing pathways, provider operations and the realities of matching people to suitable homes that are right for them.

 ✔ Strong community connections

We engage with support coordinators, allied health professionals, providers, families and community organisations across Australia.

 ✔ Purpose-led and independent

Housing Hub is a not-for-profit social enterprise. Revenue generated through Provider Services is reinvested into products and services that support people with disability to achieve better home and living outcomes.

 ✔ People with disability at the centre

We understand that every vacancy represents a potential home. Our approach prioritises choice, control and positive housing outcomes for people with disability.

What are the Providers we have worked with saying?

Housing Hub’s consulting leadership team & business development specialist​

Alecia RathboneChief Executive Officer
Melody CarbarnsDevelopment Manager
Joanna StewartTraining & Development Lead
Blake FratantaroBusiness Development Specialist

Who will deliver your consulting engagement – meet our specialised consultants

Megan MilesDisability Housing Consultant
Jane MariagerHome and Living Specialist
Edwina DalyDisability Housing Expert
Chloe SimpsonDisability Housing Consultant

Want to learn more about how we help providers?

If you have any questions about our Consulting service, please get in touch with Business Development Specialist Blake Fratantaro on 0493 492 215, via email at blake.fratantaro@housinghub.org.au or complete the enquiry form below.