Provider Services

Helping you create better housing outcomes.

Practical advisory and engagement services for SDA, SIL and accessible housing providers.Whether you're looking to attract suitable tenants, strengthen referral pathways, improve shared support viability or access specialist expertise, our team can help.

Why providers engage us

Many providers face challenges such as:
  • Vacancies that remain unfilled, costing SDA providers $20,000+ and SIL providers $40,000+ per month*
  • Uncertainty about local demand and market conditions
  • Limited local referral networks
  • Small internal teams with limited capacity
  • Shared support arrangements that are no longer sustainable
* Estimated vacancy costs are based on NDIS pricing and funding data (Dec 2025, Appendix P). SIL estimates use average annual funding per participant, while SDA estimates reflect typical new-build pricing.
Our Provider Services team helps providers address these challenges through practical, targeted support backed by deep disability housing expertise and trusted local and sector relationships. We will help you:
Attract tenants

Reach suitable tenants and supporters through targeted community engagement.

Build local relationships

Connect with the people who influence housing decisions.

Improve shared support viability

Create stable tenancies and more sustainable shared living arrangements.

Strengthen provider capability

Access specialist expertise, market insights and practical advice.

We deliver our work across 3 stages to help you achieve your goals.

1. Understand your situation

We take the time to understand your organisation, challenges, goals and operating environment.

2. Work with your stakeholders

We engage the right people - tenants, families, providers and the community - to gather insights and identify practical solutions.

3. Deliver practical change

We provide practical recommendations and implementation support, keeping you informed with regular meetings, written progress updates and insights.

How we support Providers

Attract tenants & reduce vacancy risk

A structured community engagement service designed to help providers generate suitable enquiries and referrals for SDA, SIL and accessible housing vacancies, supporting new developments, persistent vacancies, portfolio growth and regional expansion.What’s included
  • Listing and vacancy reviews
  • Stakeholder mapping
  • Local community engagement
  • Referral pathway development
  • Targeted outreach and promotion
  • Open home and information session support
  • Lead tracking and reporting
  • Market feedback and insights

Shared support viability & compatibility

Delivered in partnership with Brent Woolgar as Lead Consultant, this independent review service helps SDA and SIL providers improve the safety, sustainability and financial viability of shared living arrangements by addressing housemate compatibility, support funding and roster challenges. Ideal for providers experiencing compatibility issues, ongoing vacancies, funding constraints or seeking more sustainable shared housing models.What’s included
  • Current state assessment
  • Tenant, nominee and support worker consultation
  • Roster of care review
  • Compatibility assessment
  • Options and recommendations
  • Implementation roadmap

Enquire about Provider Services

Whether you need support attracting tenants, strengthening referral pathways or improving shared support viability, our team can help. Or complete the enquiry form below and a member of our team will be in touch.

Why Housing Hub?

 ✔ Trusted by the disability housing sector: Supporting people with disability, providers and housing professionals since the early years of the NDIS - and using Housing Hub platform data to make sure our advice reflects real market conditions. ✔ Deep sector expertise: Our team understands SDA, SIL, NDIS housing pathways, provider operations and the realities of matching people to suitable homes that are right for them. ✔ Strong community connections: We engage with support coordinators, allied health professionals, providers, families and community organisations across Australia. ✔ Purpose-led and independent: Housing Hub is a not-for-profit social enterprise. Revenue generated through Provider Services is reinvested into products and services that support people with disability to achieve better home and living outcomes. ✔ People with disability at the centre: We understand that every vacancy represents a potential home. Our approach prioritises choice, control and positive housing outcomes for people with disability.

What are the Providers we have worked with saying?

At Active Support Australia, we are dedicated to providing comprehensive and personalized support services to individuals seeking quality disability accommodation. Our collaboration with the Housing Hub has been instrumental in helping us achieve this mission. The Housing Hub is an invaluable resource, offering a platform that connects people with suitable housing options tailored to their needs. The team at the Housing Hub is professional, supportive, and committed to making a positive impact in the lives of those they serve. Our clients have consistently found the Housing Hub to be user-friendly and an essential tool in finding the perfect home. We are proud to partner with an organisation that shares our values of inclusivity, accessibility, and excellence. We highly recommend the Housing Hub.
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Prasanna MathewManager
As a provider of Specialist Disability Accommodation (SDA), finding the right tenants for our properties is one of the most critical aspects of our work. Housing Hub has been an invaluable partner in this process. Their team brings a wealth of knowledge about the NDIS and a deep understanding of the unique needs of SDA tenants. They go beyond simply matching tenants with properties—they facilitate genuine connections that ensure long-term success for both tenants and providers. The platform is user-friendly and efficient, making the process of advertising vacancies and receiving inquiries seamless. What truly sets Housing Hub apart, however, is their personalised approach. They take the time to understand the specific features of our properties and the unique supports our participants require, ensuring a great fit every time. Thanks to Housing Hub, we've seen faster occupancy rates and higher tenant satisfaction. Their support has allowed us to focus on delivering quality accommodations, knowing the tenancy matching process is in expert hands. I wholeheartedly recommend Housing Hub to any SDA provider looking for reliable and impactful tenancy matching services.
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Project FridayDirector
The Housing Hub team have been a fantastic partner is identifying and securing tenants for our SDA homes. Their consultants have been great to work with and we look forward to a continued relationship in the future.
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AvenuManaging Director

Housing Hub’s consulting leadership team & business development specialist​

Alecia RathboneChief Executive Officer
Melody CarbarnsDevelopment Manager
Blake FratantaroBusiness Development Specialist

Who will deliver your consulting engagement – meet our specialised consultants

Megan MilesDisability Housing Consultant
Jane MariagerHome and Living Specialist
Edwina DalyDisability Housing Expert
Chloe SimpsonDisability Housing Consultant

Want to learn more about how we help providers?

If you have any questions about our Consulting service, please get in touch with Business Development Specialist Blake Fratantaro on 0493 492 215, via email at blake.fratantaro@housinghub.org.au or complete the enquiry form below.