Home and Living Support Coordination Service
Achieve better housing outcomes with the Home and Living Support Coordination team
Finding the right home can be complex, but you don’t have to navigate it alone. Whether you’re a person with disability looking for a home that truly meets your needs or a support coordinator, allied health professional, or family member helping someone find the right housing, the Housing Hub’s Home and Living Support Coordination team is here to help.
Our team of experts can clarify housing goals and needs, explore suitable housing options, coordinate and submit funding requests, strengthen existing evidence to improve outcomes, and support tenants through reviews and appeals.
Phone:
Meet Maria.
After a stay in hospital, Maria used Housing Hub's Home and Living Support Coordination service to help her and her partner find Medium-Term Accommodation while their accessible property was being built. Hear from Maria in this video:
Why choose our service?
✔ We put participant preferences first: Quality housing outcomes happen when a person’s needs and preferences are at the centre of their housing journey. We take the time to understand the unique needs and preferences of each person, making it easier to find the right home and supports.
✔ We provide end-to-end guidance: From setting housing goals to navigating NDIS reviews and appeals, we provide comprehensive support to both individuals and their support teams.
✔ We create stronger NDIS funding applications: We create high-quality applications that clearly evidence eligibility, increasing the chances of securing goal-aligned funding.
✔ We are home and living experts: Since 2017, the Housing Hub has led the way in NDIS housing by contributing to sector knowledge and staying ahead of evolving legislation to provide expert guidance.
How we can help
- Identify housing goals, needs, and preferences
- Explore housing options that align with individual goals
- Coordinate and submit NDIS evidence to support funding requests
- Review and strengthen home and living evidence for better outcomes
- Support with NDIS reviews and appeals
The Home and Living Support Coordination service is only available to NDIS participants aged 18 and above.
Our Values
The Housing Hub is dedicated to working directly with people with disability to understand their housing needs and preferences. We take a rights-based approach, championing choice, control, and inclusion for people with disability at every step. Our team maintains independence, ensuring no benefit, tangible or otherwise, is received from housing and support providers.
Cost*
Based on the person's home and living goals, we will tailor an individualised service agreement that aligns with their needs. The costs below outline our funding structure based on the current NDIS price guide.
- Specialist Support Coordination: Level 3: $190.54/hr
- Support Coordination: Level 2: $100.14/ hr
- Individualised Living Options (ILO): Design and Exploration: $100.14/hr
*Subject to change to be aligned with updated NDIS price guide
Did you know we also offer a Home and Living Support Coordination Evidence Review?
This is a specialised service designed to strengthen applications before submission to the NDIS.
Through this service, our Home and Living Support Coordination team and Clinical Practice Advisor will review key evidence, identify areas for improvement, and provide expert feedback to enhance the quality and impact of your application.
Don’t leave your application to chance, gain access to our extensive expertise to put forward the strongest possible case to the NDIS.
What are the people we support saying?
“I have found Housing Hub to be extremely helpful with housing applications with my clients. I’m able to focus on the client’s day-to-day needs, and then the team at Housing Hub have supported me with putting in really specific housing applications for participants that I have that are looking for housing. It’s been absolutely fantastic, I can't recommend them enough and I'm very grateful for their services.”
Corrine
Support Coordinator
“I take this opportunity to say a massive thank you. The amount of appreciation I have for you, all, you may never understand. I have not had a happy, safe and working place to live for many years. Thanks to you all, I can now enjoy a quality of life in a home where I feel safe [...] I'm ever so grateful that you pushed through, with all the bumps in the road, with me to achieve the happy end result. I look forward now, to an even better next chapter. A sincere appreciation to you all."
NDIS Participant
“It is with great pleasure that I recommend Karissa from Housing Hub. She is excellent. She helped me get my SDA and SIL approval after I've been knocked back by NDIS a number of times. She helped me all the way, held my hand, answered all my questions, every time I rang she answered. She's excellent to work with and I fully recommend her.”
NDIS Participant
Meet the Team
Kaitlyn King
Home and Living Services Manager
Lydia Dockrill
Clinical Practice Advisor
Michele Allen
National Intake Coordinator
Alex Hatzipanagiotis
Home and Living Specialist
Jane Mariager
Home and Living Specialist
Karissa Janssen
Home and Living Specialist
Lexi Gao
Home and Living Specialist
Lynette Teo
Home and Living Specialist
Sinead McKee
Home and Living Specialist
Alison Pettit
Specialist Services Lead (on leave)
The Housing Hub Specialist Services Team is the winner of the Team Award at the 2023 Disability Staff Recognition Awards (Melbourne).
The team has been recognised as the most outstanding NDIS provider team that displays exceptional service to participants in the disability sector.
Contact us
Contact us on 1300 322 013 or specialists@housinghub.org.au today.
Browse Resources
Housing Seeker Profile
Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.
Housing Roadmap
The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.
Living More Independently
The Housing Hub has teamed up with Mable to create a three-part series about living more independently.