Housing Hub Team

Plain English

Demand indicators 2

Self-identifying language

'Disabled housing' 

Can I add more users to my organisation's account?

Can I rent out my SDA property while I look for long-term tenants? - FAQ

How do I connect with a SIL Provider?

'Placement'

 'Forever home'

'Tenant' vs 'Resident', 'Customer' or 'Client'

How do I learn more about my obligations as an SDA provider? - FAQ

Who is responsible for payment of maintenance? - FAQ

How long should a service agreement (in housing) be for? - FAQ

How do I implement a Service Agreement in SDA? - FAQ

What is MTA and STA? - FAQ

Can I be both the SIL and SDA provider? - FAQ

Supported Independent Living (SIL) - FAQ

Supported Independent Living (SIL)

How much does it cost to list my properties? - FAQ

How do I advertise my property? - FAQ

Which properties can I advertise? - FAQ

Why should Housing Providers use the Housing Hub? - FAQ

Are there rules about density restrictions? - FAQ

Do investors need to be registered as SDA providers? - FAQ

How do I enrol an SDA property? - FAQ

How do I work out where the greatest need for SDA is? - FAQ

How does the Housing Hub work? - FAQ

What is Housing Hub's specialist consultancy service? - FAQ

What sort of return can I expect on investment and how is it realised? - FAQ

How do SDA payments and reasonable rent contribution (RRC) work?- FAQ

Can SDA pay for home modifications? - FAQ

Is there a binding way to pre-commit a tenant prior to committing to the development of housing? - FAQ

How long should an agreement be for? - FAQ

How do I find an SDA Assessor? - FAQ

Where can I find expert advice about SDA? - FAQ

Does the Housing Hub have any display SDA properties I can visit? - FAQ

Can I partner with the Housing Hub in a housing development? - FAQ

Is there a requirement to set aside areas for a support worker within the complex built for SDA? - FAQ

What is best practice for SDA design? - FAQ

Is there a list of registered SDA providers? - FAQ

How do I become an SDA provider? - FAQ

What is SDA? - FAQ

When will I be charged?

What information will I receive about housing seekers when they enquire about a property?

How can I change my plan?

What data reports do I have access to under my Plan?

How can I be listed on the Housing Hub's 'Our Providers' page?

How many listings can I publish on the Essential Plan?

How can i change my Housing Hub Provider Plan level? 

Is there a free trial period? How does it work?

I was previously on the Free Plan, if I don't sign up to a paid Plan will it impact my exisiting listings?

Are there any resources to help me plan my next SDA development?

What is the new Messaging Board and how can I access it?

What is the AI-powered Listing Description Generator, and how can I access it?

What is the new Messaging Board and how can I access it? 

What is the AI-powered Listing Description Generator and how can I access it?

How can I change my Plan level?

Why aren't I seeing my listing enquiries come through?

What other features do I have access to?

How many listings can I publish on the Free plan?

How can I access analytics on my listings performance?

How can I get support?

How many listings can I publish on the Basic plan?

How can I make use of the 'Open for Inspection' feature?

Who is my customer success advisor?

How can I find out about provider events?

What information will I receive about Housing Seekers when they enquire about a property?

How can I view all enquiries received from Housing Seekers?

What is the Provider Directory and how do I list on it?

Video Explainer

Escalation Chart

knowledge builder graphic

Knowledge Builder

tenant advisory

 Tenant Advisory Committee Checklist

Service Agreement

 Service Agreement Guide

Service Agreement conversation

 Service Agreement Conversations

 Knowledge Builder

R and R

 Roles & Responsibilities Sheet

Myth #1

Building the Culture: Video

Housing support for NDIS participants in hospital image

Test

An introduction to SDA

Ben’s journey to independence

Sam shares ‘things that helped me move’

What is Supported Decision Making

NDIA Management InfoSheet Cover

NDIA Management Info Sheet

provider info

Allied Health Housing Assessment Guide 

Myth #6

Myth #5

Myth #4

Myth #3

Myth #2

Good Assistance

Communication Passport

Understanding the person’s communication

Supporting Decisions

Getting to know the person

Supported Decision Making Project - Workshops 

Mythbusters: The Overview

Career Opportunities

Susan Robinson

National Services Coordinator

Susan Robinson 

Nick Taylor

Jenny L Photo

Growth and Marketing Manager

Jenny Liakopoulos

Grant Dempsey

Dr Di Winkler

Dr Di Winkler AM

Dinesh Palipana

Dinesh Palipana OAM

Emma Olivier

compress-Melody-Carbarns-Profile

Development Manager

Melody Carbarns

Olga Elia - Team Photo

Business Development Specialist

Olga Elia

Will Stapp - cover image

Consulting Services Manager 

Will	Stapp

Daniel Longworth

Digital Marketing Design Specialist

Bianca Iovino headshot

Content Marketing Specialist

Bianca Iovino

Paolo Avis is pictured here wearing a blazer and white buttoned shirt

Paolo Avis profile image

Digital Strategy Specialist

Paolo Avis

Micharla Russell

Lorenza Merola

Rachel Murray

Jane Mariager

Home and Living Specialist

Kaitlyn King's profile image, where she's wearing a nice red dress. 

Kaitlyn King

Home and Living Services Manager

Allison Pettit

Specialist Services Lead (on leave)

Alison Pettit

Jessica Simms

Customer Support Specialist

Executive Assistant

 Shreya Doshi bio image

Digital Product Manager

 Shreya Doshi

Alecia Profile picture

Chief Executive Officer

Alecia Rathbone

Shanais Nielsen

Housing Outcomes Facilitator

Chirag Patel - bio image

Chief Operating Officer 

Chirag Patel

Jac Fitzgerald

Operations Support Specialist

Megan Miles

Disability Housing Consultant

Chloe Simpson

Heidi Fleming

Melissa Efstathiou

Aged Care to Home Services Lead (Parental Leave)

Lexi Gao

Rebecca Hyslop headshot

People & Culture Specialist

Rebecca Hyslop

Kelly Chait Headshot

Kelly Chait

Jasmine Fischer

Hospital to Home Specialist

Clare Fitzgerald

Housing Outcomes Facilitator 

Rafael Assalin's profile image where he's wearing a blazer white buttoned shirt

Rafael Assalin's profile image

Project Specialist

Rafael Assalin

Jamie-Lee Dwyer

Copywriting Assistant

Emma Newby profile pic

Senior People and Culture Specialist

Emma Newby

Natalie Koufos

National Events Coordinator

Whitney Lipman

Training Consultant

Vince Patton

Jo Stewart profile picture

Training & Development Lead

Joanna Stewart

Michele Allen 

National Intake Coordinator

Michele Allen