Support Coordination Services

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Support Coordination Services

What we’re offering

Targeted Support Coordination

Our Support Coordination service is focused on quality housing outcomes. If you are at the beginning of your housing journey and want to explore what might suit you, we can support you through this process. We can support you to explore housing options, gather and develop SDA or ILO evidence and submit to the NDIA. Please note that we do not offer long-term or ongoing support coordination.

Appeals assistance

We can guide and connect you through the appeal process if your SDA outcome doesn't meet your housing needs and preferences. This can include reviewing your evidence and connecting you to legal and advocacy support.

Secondary consultation

We provide secondary consultation to support your team in preparing and reviewing evidence to support your housing application.


Why choose us

The Housing Hub team have extensive experience in understanding housing options under the NDIS and supporting people to explore housing options, obtain funding (including SDA and ILO) and identify housing solutions.

We are housing experts and we are now offering that expertise to people with disability through the provision of support coordination.

Our team has partnered with OnSide to deliver you a support coordination service that focuses on your housing journey. The collaboration is delivered under OnSide’s registration with the NDIS Quality and Safeguards Commission.


Our commitment to service

We put you first. We know that quality housing outcomes are achieved when your needs and preferences are front and centre.

We are experts. The Housing Hub is invested in quality housing for people with disability. Our team has worked to become subject matter experts and we have led many initiatives to educate the disability community and housing providers about quality housing for people with disability.

We deliver quality. Our experience means we understand what quality reports look like and include. We understand SDA eligibility and applicable legislation. We can assist you to quickly work out whether to apply for SDA funding and/or look at other housing options.


About us

Kelly Chait

Support Coordination Lead

Kelly Chait is the Support Coordination Lead in the Housing Hub team at the Summer Foundation. Kelly leads the Support Coordination Team to support people with disability who are seeking support to explore housing options and along their housing journey. Kelly is an Occupational Therapist who specialised in spinal rehabilitation, working more than 10 years within the health sector in both NSW and Victoria. Kelly joined the Summer Foundation team in 2019 and has had significant experience in the NDIS and Specialist Disability Accommodation (SDA).

Rachel Low

Specialist Support Coordinator

Rachel assists participants to explore housing options and put together applications that are suited to individual needs and preferences, with a particular focus on Specialist Disability Accommodation (SDA). Rachel's role is part of a pilot program at the Housing Hub, which enables NDIS participants to access Support Coordination specific to their housing needs. Rachel has a background in community services and has worked in the not-for-profit and local government space. Her experience ranges from family support work, community-based Aged Care, through to supporting people affected by the criminal justice system and social housing tenants with complex needs.

Jesse Camilleri

Housing Options Facilitator

Jesse is one of our SDA experts and supports the team in answering the SDA Advice Line. Jesse has a background in Psychology and comes to the Housing Hub from the ABA program supporting children with Autism. He also has a Bachelor of Psychological Science (Honours) from La Trobe University. In his role as a Housing Options Facilitator on the Housing Hub Team, he is your first point of contact on the SDA advice line. He can help out with information about SDA, put you in touch with existing Support Coordination services in your area.

Contact us

Contact us on 1300 61 64 63 or supportcoordination@housinghub.org.au today.

Browse Resources

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Housing Options Online Learning Package

With the NDIS, people with disability have more choices about where they live and who they live with. In this online learning package the video chapters talk about housing choices, including specialist disability accommodation (SDA).

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OT Resources

OTs play a critical role in facilitating great outcomes for people with disability. We have compiled some information and resources to support you in your work.

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Listing Snapshot

The data contained within this listings snapshot report, together with our companion report on housing seeker data – aims to give both seekers and providers valuable insights into the accessible housing market.