Escalation Chart

What to do when someone isn’t listening

If you have a problem with your home or your supports, you should tell someone about it. If you tell someone about a problem, make a complaint or give feedback, they should listen to you and do something about your problem.

If that doesn’t happen, use the document below to work out what to do next.

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Roles & Responsibilities FAQs

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Interested in learning more about Solving Problems in NDIS Housing?

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Questions about NDIS Housing?

Call our NDIS Housing Advice line

1300 61 64 63 

For NDIS participants, their families, and supporters. Monday – Friday 10.00am – 4.00pm AEST. You can also email us anytime at housingoptions@housinghub.org.au

Browse Resources

Housing Seeker Profile

Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.

Housing Roadmap

The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.

Living More Independently

The Housing Hub has teamed up with Mable to create a three-part series about living more independently.