Escalation Chart
What to do when someone isn’t listening
If you have a problem with your home or your supports, you should tell someone about it. If you tell someone about a problem, make a complaint or give feedback, they should listen to you and do something about your problem.
If that doesn’t happen, use the document below to work out what to do next.
Roles & Responsibilities FAQs
Resource Evaluation Study
We're partnering with La Trobe University to evaluate the Solving Problems in NDIS resources. Your insights are invaluable—join our study today!
Interested in learning more about Solving Problems in NDIS Housing?
Questions about NDIS Housing?
Call our NDIS Housing Advice line
For NDIS participants, their families, and supporters. Monday – Friday 10.00am – 3.00pm AEST. You can also email us anytime at housingoptions@housinghub.org.au
Browse Resources

Housing Seeker Profile
Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.

Housing Roadmap
The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.

Living More Independently
The Housing Hub has teamed up with Mable to create a three-part series about living more independently.