Housing Hub Services

Below is a list of common services that the Housing Hub team can deliver. Additionally, we are able to consult and provide tailored activities and services following discussions with providers.

Property Open Day

Our team can provide you with engagement activities to showcase your properties including facilitation of open days, applicant apartment tours and information sessions about your properties. 

What we offer:

• Design your open day by our experienced team in consultation with you
• Promote your open day via our key networks (direct engagement for this open day)
• Undertake reminder phone calls for attendees to ensure attendance and discuss logistics
• Provide experienced engagement staff at the open day 
• Facilitate the open day 
• Provide catering at the open day
• Undertake follow up calls with attendees and collect relevant information in relation to potential applicants and general feedback
• Ensure all attendees have access to property application form and brochure
• Provide a report on the open day

Information Session

The Housing Hub team is able to deliver information sessions to the community to showcase your properties and answer questions that potential applicants may have about your properties or SDA.

The Housing Hub will:

• Design your information session by our experienced team in consultation with you
• Promote your information session through our key networks (direct engagement for this open day)
• Undertake reminder phone calls for attendees to ensure attendance and discuss logistics
• Develop presentation materials including slides
• Provide experienced engagement staff at the open day and a quality presenter
• Facilitate the session
• Provide catering 
• Undertake follow up calls with attendees and collect relevant information in relation to potential applicants and general feedback
• Ensure all attendees have access to property application forms and brochures
• Provide a report on the session

Enquiry Management 

Around 50% of enquiries to SDA properties are for non-SDA eligible participants therefore, having a robust process to understand callers potential SDA eligibility (and move them onto application or not) is essential.

What we offer:

• Management of all enquiries (via email and phone)
• Screening for SDA eligibility so any progression to application stage is time well spent
• Follow up email and information for people who were screened SDA eligible e.g. property brochure
• Fortnightly report on enquiries
• Fortnightly meeting to discuss report on enquiries

Applicant Meetings & Assessments 

To understand the suitability and eligibility of potential tenants, an application meeting and background check should take place. Best practice is to ensure face to face application meetings occur to obtain as much quality information as possible. 

Applicant meetings can be scheduled within 2 days of enquiry (where that suits the applicant).

What we offer:

• Risk assessment prior to applicant meeting
• Travel to and from location of applicant meeting
• Application meeting which is usually 2 hours per applicant
• Follow up to obtain required documentations of approximately 1 hour 
• Summary report which outlines applicant suitability and eligibility
• Meeting to discuss applicant and the summary report

Consulting

The Housing Hub is able to offer ongoing consultation, including support and advice from our Lived Experience Team (employees who are SDA eligible and have transitioned into and are living in current SDA) as well as other members of our team.

Depending on the type of consultation required and the Housing Hub employee needed, we are able to quote for further consultation. 

Workshops & training

The Housing Hub team is also able to offer workshops and training for providers who want to understand SDA eligibility and to be able to provide best practice to their applicants and/or tenants.

Depending on the type of training required and the Housing Hub employee needed, we are able to quote for further consultation. 

Pricing: Please contact us for further information about pricing.

Find out more

Contact Melissa Efstathiou via phone on 0455 115 164 or email melissa.efstathiou@housinghub.org.au

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