Since 2021, the Public Interest Advocacy Centre (PIAC) and the Housing Hub have worked in partnership to provide people with advice and assistance throughout the SDA funding process, including legal support for appeals to the Administrative Appeals Tribunal (AAT). 

In mid-2022, the Housing Delayed and Denied report was released, setting out data on outcomes and timeframes for participants requesting SDA funding with the help of the Housing Hub’s Tenancy Matching Service (TMS), and described the systemic issues people faced when applying for funding or appealing a funding decision. The report revealed serious concerns with the National Disability Insurance Agency’s (NDIA, the Agency) approach to SDA decision-making.

More than a year on, this report updates the findings from Housing Delayed and Denied by analysing and comparing new data and assessing the NDIA’s responses to these systemic problems. This report compares TMS data collected between June 2017 to February 2022 (2017-22) with data collected between March 2022 and February 2023 (2022-23).

The NDIA’s most recent Quarterly Report shows 94% of Home and Living applications for which data was available were finalised within 90 days. In the same quarter in 2022, only 68% of such applications were finalised within 90 days.

However, the report shows many participants continue to experience frustrating and damaging delays; and these are often compounded by persisting poor planning and decision-making processes within the NDIA.  

View the latest Housing Delayed and Denied report

View the 2022 Housing Delayed and Denied report