Home and Living Support Coordination Service
Specialist support to help your tenants achieve better housing outcomes
As a Housing Provider, you know that securing suitable housing can be a complex journey for people with disability. That’s where the Housing Hub's Home and Living Support Coordination team can help. We work alongside NDIS participants to explore housing options, secure the right supports, and strengthen NDIS funding applications, all of which contributes to better tenancy outcomes with more stable housing arrangements.
Referring your current or incoming tenants to use this service ensures that they get specialist and experienced support in their housing journey while also supporting your organisation’s goals of tenancy stability, property suitability, and reduced vacancy rates.
Phone:
Why providers refer to us
✔ Trusted expertise: We’ve been at the forefront of accessible housing since the beginning. The Housing Hub, alongside the Summer Foundation, pioneered the development of NDIS housing plans and sector education.
✔ Fast and responsive: We act quickly when tenants or applicants need support, helping to avoid delays and disruptions in tenancy planning.
✔ Better funding outcomes: We build strong, evidence-based applications to help tenants secure SDA, SIL, ILO or other relevant supports that keep them housed and supported.
✔ Independent and participant-focused: We are not a housing or support provider. We offer truly impartial guidance that prioritises participant choice and control.
Ready to refer?
You can refer to our team now using the form above, call us on 1300 322 013, or if you’d prefer to discuss how we can support your tenancy arrangements more broadly through our Consulting Services, email us at consulting@housinghub.org.au
The Home and Living Support Coordination service is only available to NDIS participants aged 18 and above.
Cost
NDIS participants can use their funding to access this service. Each service agreement is tailored to meet the individual’s unique needs and goals. Our work is billed in accordance with the current NDIS Price Guide (subject to change).
- Specialist Support Coordination: Level 3: $190.54/hr
- Support Coordination: Level 2: $100.14/ hr
- Individualised Living Options (ILO): Design and Exploration: $100.14/hr
Housing Providers can also pay for this service directly, contact our team to discuss this further.
Hear from the people we support
“I have found Housing Hub to be extremely helpful with housing applications with my clients. I’m able to focus on the client’s day-to-day needs, and then the team at Housing Hub have supported me with putting in really specific housing applications for participants that I have that are looking for housing. It’s been absolutely fantastic, I can't recommend them enough and I'm very grateful for their services.”
Corrine
Support Coordinator
“I want to thank you very much for referring us onto Lydia for advice about our NDIS application for SIL funding for our son. I'm very happy to say that after 7 years he was finally successful!”
Family Member
“I found the information extremely valuable and feel very much more at ease that there is no time frame or pressure. It's a positive reassurance having the expert guidance of Housing Hub.”
Family Member 2
“I take this opportunity to say a massive thank you. The amount of appreciation I have for you, all, you may never understand. I have not had a happy, safe and working place to live for many years. Thanks to you all, I can now enjoy a quality of life in a home where I feel safe [...] I'm ever so grateful that you pushed through, with all the bumps in the road, with me to achieve the happy end result. I look forward now, to an even better next chapter. A sincere appreciation to you all.
NDIS participant
“It is with great pleasure that I recommend Karissa from Housing Hub. She is excellent. She helped me get my SDA and SIL approval after I've been knocked back by NDIS a number of times. She helped me all the way, held my hand, answered all my questions, every time I rang she answered. She's excellent to work with and I fully recommend her.”
Michael
NDIS participant
Meet the Team
Kaitlyn King
Home and Living Services Manager
Lydia Dockrill
Clinical Practice Advisor
Michele Allen
National Intake Coordinator
Alex Hatzipanagiotis
Home and Living Specialist
Jane Mariager
Home and Living Specialist
Karissa Janssen
Home and Living Specialist
Lexi Gao
Home and Living Specialist
Lynette Teo
Home and Living Specialist
Sinead McKee
Home and Living Specialist
Alison Pettit
Specialist Services Lead (on leave)
The Housing Hub was named a finalist for the 2025 Infoxchange Not-for-Profit Technology Innovator of the Year Award, in recognition of the Housing Roadmap.
The Housing Roadmap guides people with disability and their supporters through the housing journey, helping them to understand their options, learn how to take action, and build capacity to progress towards their goals.
Contact us
Contact us on 1300 322 013 or specialists@housinghub.org.au today.
Browse Resources
Housing Seeker Profile
Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.
Housing Roadmap
The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.
Living More Independently
The Housing Hub has teamed up with Mable to create a three-part series about living more independently.