Home and Living Support Coordination Service - For Providers
Achieve better housing outcomes with the Home and Living Support Coordination team
Finding the right home can be complex—but you don’t have to navigate it alone. Whether you’re a person with disability looking for a home that truly meets your needs or a support coordinator, allied health professional, or family member helping someone find the right housing, the Housing Hub’s Home and Living Support Coordination team is here to help.
Phone:
Why providers refer to us
✔ Trusted expertise: We’ve been at the forefront of accessible housing since the beginning. The Housing Hub, alongside the Summer Foundation, pioneered the development of NDIS housing plans and sector education.
✔ Fast and responsive: We act quickly when tenants or applicants need support, helping to avoid delays and disruptions in tenancy planning.
✔ Better funding outcomes: We build strong, evidence-based applications to help tenants secure SDA, SIL, ILO or other relevant supports that keep them housed and supported.
✔ Independent and participant-focused: We are not a housing or support provider. We offer truly impartial guidance that prioritises participant choice and control.
What we do
- Clarify housing goals and needs
- Explore suitable housing options
- Coordinate and submit funding requests
- Strengthen existing evidence for better outcomes
- Support tenants through reviews and appeals
You can send a referral to our team now, or if you’d prefer to discuss how we can support your tenancy arrangements more broadly, feel free to contact us at consulting@housinghub.org.au
The Home and Living Support Coordination service is only available to NDIS participants aged 18 and above.
Hear from the people we support
“I have found Housing Hub to be extremely helpful with housing applications with my clients. I’m able to focus on the client’s day-to-day needs, and then the team at Housing Hub have supported me with putting in really specific housing applications for participants that I have that are looking for housing. It’s been absolutely fantastic, I can't recommend them enough and I'm very grateful for their services.”
Corrine
Support Coordinator
“I want to thank you very much for referring us onto Lydia for advice about our NDIS application for SIL funding for our son. I'm very happy to say that after 7 years he was finally successful!”
Family Member
“I found the information extremely valuable and feel very much more at ease that there is no time frame or pressure. It's a positive reassurance having the expert guidance of Housing Hub.”
Family Member 2
“I take this opportunity to say a massive thank you. The amount of appreciation I have for you, all, you may never understand. I have not had a happy, safe and working place to live for many years. Thanks to you all, I can now enjoy a quality of life in a home where I feel safe [...] I'm ever so grateful that you pushed through, with all the bumps in the road, with me to achieve the happy end result. I look forward now, to an even better next chapter. A sincere appreciation to you all.
NDIS participant
“It is with great pleasure that I recommend Karissa from Housing Hub. She is excellent. She helped me get my SDA and SIL approval after I've been knocked back by NDIS a number of times. She helped me all the way, held my hand, answered all my questions, every time I rang she answered. She's excellent to work with and I fully recommend her.”
Michael
NDIS participant
Cost*
We tailor each service agreement to the individual’s needs and goals. Our work is charged in line with the current NDIS price guide:
- Specialist Support Coordination: Level 3: $190.54/hr
- Support Coordination: Level 2: $100.14/ hr
- Individualised Living Options (ILO): Design and Exploration: $100.14/hr
*Subject to change to be aligned with updated NDIS price guide
Meet the Team
Kaitlyn King
Specialist Services Manager
Karissa Janssen
Home and Living Specialist
Jane Mariager
Home and Living Specialist
Lynette Teo
Home and Living Specialist
Susan Robinson
National Services Coordinator
Michele Allen
National Intake Coordinator
The Housing Hub was named a finalist for the 2025 Infoxchange Not-for-Profit Technology Innovator of the Year Award, in recognition of the Housing Roadmap.
Contact us
Contact us on 1300 322 013 or specialists@housinghub.org.au today.
Browse Resources
Housing Seeker Profile
Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.
Housing Roadmap
The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.
Living More Independently
The Housing Hub has teamed up with Mable to create a three-part series about living more independently.