This series of fact sheets was published on 08/10/2023. In October 2024, the Administrative Appeals Tribunal (AAT) was replaced by a new body called the Administrative Review Tribunal (ART). If you asked the AAT to review your NDIS decision before this, your case will have been automatically transferred to the ART.

While some of the ART’s processes are similar to the AAT, both the laws about how the Tribunal works, and the laws governing the NDIS, have now changed significantly. This means a lot of the information in these fact sheets may no longer be up to date or relevant to your circumstances.

These fact sheets provide general information and suggestions only. These fact sheets do not provide legal advice, and might not apply to your circumstances. If you need legal advice, you can find an advocate or a lawyer to help you using the links below at ‘Where can I get advice if I need help understanding my options?'.

Housing Hub teamed up with the Justice and Equity Centre (JEC) in 2023 to create these fact sheets for NDIS participants and supporters about appealing NDIS decisions. Formerly known as the Public Interest Advocacy Centre, the JEC is an independent, non-profit organisation that works with people and communities who are facing disadvantage. Part of JEC’s role is challenging decision-makers in order to deliver fair and practical outcomes.

The Public Interest Advocacy Centre (PIAC) is an independent, non-profit organisation that works with people and communities who are facing disadvantage. Part of PIAC’s role is challenging decision-makers in order to deliver fair and practical outcomes. The Housing Hub has teamed up with PIAC to create resources for NDIS participants and supporters that offer valuable information about appealing NDIS decisions.

Appealing decisions made by the NDIA can be a complex and overwhelming process. This is why we have explained the steps in a simple way to make sure you have the knowledge you need. This resource will be valuable for NDIS participants and supporters trying to navigate the process of requesting a review.

Click on the buttons below to check out the factsheets:

Resource 1: How to: Request a review of an NDIS decision that I don’t agree with

Resource 2: How to: Apply to the AAT for an external review

Resource 3: How to: Get the reasons why the NDIS has made a decision

Resource 4: How to: Request access to documents about me from the NDIS

Resource 5: How to: Ask for more time to apply to the AAT

Resource 6: How to: Understand the T-documents the NDIA files in my AAT case

Resource 7: How to: Read a Statement of Issues from the NDIA

Resource 8: How to: Complain if I think the NDIA is treating me unfairly

Resource 9: How to: Ask for a Fast-Track Hearing at the AAT

Resource 10: How to: Get ready for and attend a case conference

Resource 11: How to: Deal with my NDIS Plan funding running out during my AAT appeal

Resource 12: How to: Decide what evidence I need for my AAT appeal

Resource 13: How to: Get ready for and attend a hearing at the AAT

Resource 14: How to: Consider settlement offers from the NDIA

Resource 15: How to: Understand some legal issues in NDIS appeals

Any questions? Contact our NDIS Housing Advice Line on 1300 61 64 63 from Monday-Friday, 10am-3pm (AEDT).

Where can I get advice if I need help understanding my options?

You may be able to get advice about your options for requesting a review and help with other questions about the NDIS from a legal service. It will depend on the type of problem you have, and where you are located.

If you need help from a lawyer, National Legal Aid has the contact details for your local Legal Aid office.

If you need help from an advocate, the AskIzzy Disability Advocacy Finder is an online tool to help you find to search for advocacy providers using your suburb or postcode.

Who made this factsheet?

Housing Hub and the Justice and Equity Centre (JEC) made this together in October 2023. It was updated by the Housing Hub in 08/10/2023. Since 2021, JEC and Housing Hub have worked together to provide advice and assistance to participants seeking SDA funding. This factsheet is part of a series about challenging NDIS decisions.

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