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Connecting with your clients on the Housing Hub

HomeHelp & Resources

Support Coordinators Linking with Clients on the Housing Hub

The Housing Hub now provides a useful option for support coordinators to view and edit their clients’ Housing Seeker profiles. For this to occur, each client will need to agree to give consent. Once consent is provided, the nominated support coordinator can update the housing preferences of their client, keep track of suitable properties and manage email notifications.

Here's how to get started as a support team member on the Housing Hub:

Step One

Both Housing Seeker and Support coordinator will need to Sign Up to the Housing Hub, click the Create Seeker profile and follow the steps to create an account.

Step Two

Housing Seeker to add details and housing preferences for their new home. To the question, Do you have a Support coordinator? Select 'Yes' and enter their email address.

Step Three

The Housing Seeker must also provide consent for the nominated Support coordinator to be able to view and edit their profile information. This box must be ticked.

Step Four

The nominated Support coordinator will receive an email notification that one of their clients has linked them with their Housing Hub profile. Next time they login they will be connected to the Housing Seeker's profile.

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