When will I be charged?

What information will I receive about housing seekers when they enquire about a property?

How can I change my plan?

What data reports do I have access to under my Plan?

How can I be listed on the Housing Hub's 'Our Providers' page?

How many listings can I publish on the Essential Plan?

How can i change my Housing Hub Provider Plan level? 

Is there a free trial period? How does it work?

I was previously on the Free Plan, if I don't sign up to a paid Plan will it impact my exisiting listings?

Are there any resources to help me plan my next SDA development?

What is the new Messaging Board and how can I access it?

What is the AI-powered Listing Description Generator, and how can I access it?

What is the new Messaging Board and how can I access it? 

What is the AI-powered Listing Description Generator and how can I access it?

How can I change my Plan level?

Why aren't I seeing my listing enquiries come through?

What other features do I have access to?

How many listings can I publish on the Free plan?

How can I access analytics on my listings performance?

How can I get support?

How many listings can I publish on the Basic plan?

How can I make use of the 'Open for Inspection' feature?

Who is my customer success advisor?

How can I find out about provider events?

What information will I receive about Housing Seekers when they enquire about a property?

How can I view all enquiries received from Housing Seekers?

What is the Provider Directory and how do I list on it?

How many listings can I publish on the Housing Hub Premium Plan?

I’ve heard that the NDIS might fund a person to live with others, when they actually want to live alone.   On what basis can a person’s request to live alone be denied? 

Do you have a report template that has headings that an OT is required to address in their report in support of an application for SDA determination?

Is there a housing plan template available for support coordinators?

Allow staff to be flexible

Keeping tenants in the loop

Help with recruitment

For help at the shops

For help in the common area

For help in the car park 

When help relates to a child   

When help relates to a spouse’s tasks 

When Tara needs to be checked 

If Tara needs assistance that will take longer  

When Tara needs help with repositioning 

Gaps when someone moves out 

Gaps when they can’t fill vacancies at the start  

Triage process

If Jules needs to be lifted from the floor manually

If Jules has a portable hoist

For help letting in support workers

For help collecting parcels

For help putting on a jumper

Specific complex needs support (eg.medical support)   

Last minute cancellation  

For transfers from sarah’s wheelchair 

For short tasks that take around 15 minutes

Check consent

Participants may choose to involve a support person

How will we share information?

Get to know each other

Providers can share info about their organisation

Participants can share info about their goals

Participants should think about house/service rules and responsibilities

Consider the NDIS Practice Standards and Quality Indicators

When do you need a service agreement?

Understand what should or could be included

Providers should encourage questions and allow enough time for them

Participants should take the time to think about what to ask

Know how to end an agreement

Feedback Section

Video Explainer

Escalation Chart

knowledge builder graphic

Knowledge Builder

tenant advisory

 Tenant Advisory Committee Checklist

Service Agreement

 Service Agreement Guide

Service Agreement conversation

 Service Agreement Conversations

 Knowledge Builder

R and R

 Roles & Responsibilities Sheet

Myth #1

Building the Culture: Video

Housing support for NDIS participants in hospital image

Test

An introduction to SDA

Ben’s journey to independence

Sam shares ‘things that helped me move’

What is Supported Decision Making

NDIA Management InfoSheet Cover

NDIA Management Info Sheet

provider info

Allied Health Housing Assessment Guide 

Myth #6

Myth #5

Myth #4

Myth #3

Myth #2

Good Assistance

Communication Passport

Understanding the person’s communication

Supporting Decisions

Getting to know the person

Supported Decision Making Project - Workshops 

Mythbusters: The Overview

Shanais Nielsen

Housing Outcomes Facilitator

Alecia Profile picture

Chief Executive Officer

Alecia Rathbone

Chirag Patel - bio image

Chief Operating Officer 

Chirag Patel

Jac Fitzgerald

Operations Support Specialist

Ali shah Sayani - image

Software Engineer

Ali shah Sayani

Megan Miles

Disability Housing Consultant

Chloe Simpson

compress-Melody-Carbarns-Profile

Capacity Development Manager

Melody Carbarns

Heidi Fleming

Melissa Efstathiou

Aged Care to Home Services Lead (Parental Leave)

Lexi Gao

Home and Living Specialist

Allison Pettit

Specialist Services Lead

Alison Pettit

Rebecca Hyslop headshot

People & Culture Specialist

Rebecca Hyslop

Kaitlyn King's profile image, where she's wearing a nice red dress. 

Kaitlyn King

Specialist Services Manager

Kelly Chait Headshot

Development Manager

Kelly Chait

Jasmine Fischer

Hospital to Home Specialist

Dr Di Winkler

Dr Di Winkler AM

Dinesh Palipana

Dinesh Palipana OAM

Clare Fitzgerald

Housing Outcomes Facilitator 

Bianca Iovino headshot

Communications Coordinator

Bianca Iovino

Rafael Assalin's profile image where he's wearing a blazer white buttoned shirt

Rafael Assalin's profile image

Project Specialist

Rafael Assalin

Jamie-Lee Dwyer

Copywriting Assistant

Daniel Longworth

Digital Marketing Design Coordinator

Olga Elia 

Engagement and Business Development Specialist

Olga Elia

Micharla Russell

Emma Newby profile pic

Senior People and Culture Specialist

Emma Newby

Natalie Koufos

National Events Coordinator

Whitney Lipman

Training Consultant

Vince Patton

Jo Stewart profile picture

Training & Development Lead

Joanna Stewart

Michele Allen 

National Intake Coordinator

Michele Allen

Tom Butler

Housing Outcomes Assistant

 Tom Butler

Jane Mariager

Sinead McKee

Alex Hatzipanagiotis profile image

Alex Hatzipanagiotis

Lynette Teo

Jo Cartledge

Karissa Janssen Home and Living Specialist

Karissa Janssen

Laura Schutz

Nathan McDonald

Home and Living Specialist Lead

Jo Mear

People and Culture Manager

Jessica Simms

Executive Assistant

Rachel Murray

Customer Solutions Specialist

Saliha Naveed

Emma Olivier

Let's stay in touch

Subscribe to the Housing Hub newsletter