FAQs

Find quick solutions to common issues and answers to frequently asked questions below.

I haven't received my login details.

I've forgotten my login email, how do I login?

My property photos won't upload to my listing.

How do I sign up to become a provider on the Housing Hub?

How do I keep better track of my listing enquiries, phone call clicks, and engagements on my listings?

How do I report an error on the website?

My listing won't publish, what do I do?

How many images should I upload in my listing?

Are there any resources to help me plan my next SDA development?

My organisation needs help creating quality listings, can you help?

Why aren't I seeing my listing enquiries come through?

For more tips on how to improve your listing please view our Marketing Guide:

For technical support on how to use the Housing Hub, please email support@housinghub.org.au

Update your listings

Are your listings up to date?

Browse Resources

Housing Seeker Profile

Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.

Housing Roadmap

The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.

Living More Independently

The Housing Hub has teamed up with Mable to create a three-part series about living more independently.

Find more resources

Troubleshooting FAQs