Resources for Support Coordinators

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As a support coordinator (CoS), you play a central role in facilitating great outcomes for people with disability.

You might also see first-hand the impact that unsuitable housing can have on a person’s wellbeing – as well as on the delivery of effective supports to that person.

At the Housing Hub, we want to work with you to achieve the best possible housing outcomes for the participants you are supporting. 

Below is some information and resources to help.

Searching for suitable housing

This Housing Hub website is a great place for your participants to start their housing search.

You’ll find property listings for all support needs and timeframes, including:

  • Shared Supported Accommodation (SSA; often called ‘group homes’ or ‘SIL housing’)
  • Specialist Disability Accommodation (SDA) in various design categories and building types
  • Medium Term Accommodation (MTA) and Short Term Accommodation (STA)
  • Mainstream rentals

Housing and support under the NDIS

In the past, the provision of housing and supports to people with disability were often bundled together. While this worked for some people – and was efficient for many suppliers – it severely limits people’s choice and control. When housing and support are provided as a package, if a person is happy with their housing but unhappy with the support they are receiving, they must decide to put up with the unsuitable support to remain living where they are, or move to somewhere possibly less desirable to be better supported. A person who is unhappy with their housing but is well supported faces a similar problem.

Under the NDIS, housing and support are treated separately – they are funded separately, and it is expected that a participant can make changes to one without it affecting the other. If your organisation provides housing or support services in addition to support coordination, this toolkit may be useful for you.

NDIS funding to look for suitable housing

For participants with high or complex support needs, the NDIA may provide capacity building funding to support their search for suitable housing. 

This Looking for Somewhere to Live guide from the Summer Foundation provides detailed information for people who want to access NDIS funding to support their housing search. This video explains how SDA is funded, while this video gives a quick overview of the process for assessing your participant’s eligibility for SDA funding.

Types of housing for people with disability

The NDIS provides funding for a range of housing options for people with disability to live independently in the community.

Presenting evidence for good NDIS outcomes

To fund SDA and other housing-related supports, the NDIA requires appropriate evidence.

The Summer Foundation’s Allied Health Housing Assessments guide has been written for Occupational Therapists (OTs) and other allied health professionals. It explains how to write reports for NDIS participants to achieve good housing outcomes, with an emphasis on writing reports for SDA outcomes. Give this guide to any allied health professionals who are writing reports as evidence for your participants.

If you are working with a participant who lives in residential aged care (RAC) or is at risk of admission to RAC (for example, a person who is unable to be discharged from hospital to their previous place of residence), they may wish to test their eligibility for SDA. This Participant’s Housing Statement guide (and associated template) will assist you as you work with them to test their eligibility. 

For other people who wish to test their eligibility for SDA, this How to Write a Housing Plan guide (and associated template) is more suitable.

Supporting a successful move into more independent housing

Moving from the family home, a group home or residential aged care into a home where you get to decide what you do and how you live is a big thing for most people. For many people with disability, effective support from their support coordinator is critical during this time.

The Summer Foundation’s Living More Independently is a guide to assist people to plan for such a move, then make it happen.

UpSkill

UpSkill is a capacity building program for support coordinators and allied health professionals. It includes:

Training – Regular training sessions are available for allied health professionals on topics such as writing reports for the NDIS, working with people in hospital and preparing evidence for SDA outcomes

Community of Practice – Provides a platform for professionals to engage with peers, access information and develop best practice approaches

Referral Directory – Refers young people in aged care (or at risk of entry to aged care) to appropriate professionals who have completed UpSkill training

Resources – Free online resources for NDIS support coordinators and allied health professionals

For more info about UpSkill visit summerfoundation.org.au/UpSkill or email upskill@summerfoundation.org.au

More info

You can find more information and resources here.

Personal Stories

Living Independently

Shanais describes how life changing it is to be living independently in an accessible apartment in Melbourne.

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Carol and Kevin share their journey of supporting Kirby through the SDA process to live independently.

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