Specialist Services

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Learn more about the Specialist Services team

Housing Hub provides specialist services to support people with disability, to access quality housing outcomes. Our team has expertise assisting people with disability living in the community and aged care, as well as people stuck in hospital.

We understand that finding the right home that meets a person’s unique needs and preferences can be challenging. That's why our Specialist Services are dedicated to guiding people with disability and their support teams through a wide range of housing, funding, and support options tailored to their home and living goals.

Our team operates nationally and independently of any housing providers to ensure individual goals can be met.

Specialist Services are only available to those aged 18 and above.

The Specialist Services team offers the following services:

Our 'Home and Living Specialist Service’ supports people with disability in achieving their home and living goals, regardless of their living situation. Our Specialists work with a person’s existing support team to assist the person to achieve their goals.

Our ‘Hospital to Home’ service is free to access and supports NDIS participants who are stuck in hospital to find housing so they can discharge to housing aligned with their needs and preferences.

Our ‘Aged Care to Home’ service is free to access and supports people with disability under the age of 65 who are living in residential aged care to understand their housing options and the eligibility and evidence requirements for home and living funding.



Our Values:

Housing Hub is committed to engaging directly with people with disability to understand their housing needs and preferences. Our specialist services uphold a rights-based approach that emphasises principles of choice, control and inclusion for people with disability. Our specialist services maintain independence, ensuring no benefit, tangible or otherwise, is received from housing and support providers.

The Specialist Services team:

  • Place people with disability at the centre of everything we do
  • Seek social change by being a leader in our sector by delivering sustainable and innovative services that provide people with disability choice over where and how they live
  • Build confidence in the housing sector through collaboration, capacity building and tenancy solutions
  • Deliver our work with an evidence-based approach.


The Housing Hub Specialist Services Team is the winner of the Team Award at the 2023 Disability Staff Recognition Awards (Melbourne).

The team has been recognised as the most outstanding NDIS provider team that displays exceptional service to participants in the disability sector.

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Meet the Team

team member cover image

Kelly Chait

Home and Living Services Manager (On Parental Leave)

team member cover image

Kaitlyn King

Services and Clinical Manager

team member cover image

Melissa Efstathiou

Residential Aged Care (RAC) Services Lead

team member cover image

Nathan McDonald

Home and Living Specialist Lead

team member cover image

Alison Pettit

Hospital to Home Team Lead

team member cover image

Laura Schutz

Home and Living Specialist

team member cover image

Karissa Janssen

Home and Living Specialist

team member cover image

Clare Fitzgerald

Housing Enquiries Coordinator

team member cover image

Jade Marshall

Home and Living Specialist

team member cover image

Jo Cartledge

Home and Living Specialist

team member cover image

Lynette Teo

Home and Living Specialist

team member cover image

Alex Hatzipanagiotis

Home and Living Specialist

team member cover image

Sinead McKee

Residential Aged Care (RAC) Service Coordinator

team member cover image

Heidi Fleming

Residential Aged Care (RAC) Service Coordinator

team member cover image

Alicia Baltra-Ulloa

Residential Age Care Engagement Co-ordinator

team member cover image

Lydia Dockrill

Clinical Practice Advisor

team member cover image

Robert Thomson

Hospital to Home Specialist

team member cover image

Jasmine Fischer

Hospital to Home Specialist

team member cover image

Nga Pham

Hospital to Home Specialist

team member cover image

Susan Robinson

National Services Coordinator

Contact us

Contact us on 1300 322 013 or specialists@housinghub.org.au today.

Specialist Services

Home

Learn more about the Specialist Services team

Housing Hub provides specialist services to support people with disability, to access quality housing outcomes. Our team has expertise assisting people with disability living in the community and aged care, as well as people stuck in hospital.

We understand that finding the right home that meets a person’s unique needs and preferences can be challenging. That's why our Specialist Services are dedicated to guiding people with disability and their support teams through a wide range of housing, funding, and support options tailored to their home and living goals.

Our team operates nationally and independently of any housing providers to ensure individual goals can be met.

Specialist Services are only available to those aged 18 and above.

The Specialist Services team offers the following services:

Our 'Home and Living Specialist Service’ supports people with disability in achieving their home and living goals, regardless of their living situation. Our Specialists work with a person’s existing support team to assist the person to achieve their goals.

Our ‘Hospital to Home’ service is free to access and supports NDIS participants who are stuck in hospital to find housing so they can discharge to housing aligned with their needs and preferences.

Our ‘Aged Care to Home’ service is free to access and supports people with disability under the age of 65 who are living in residential aged care to understand their housing options and the eligibility and evidence requirements for home and living funding.



Our Values:

Housing Hub is committed to engaging directly with people with disability to understand their housing needs and preferences. Our specialist services uphold a rights-based approach that emphasises principles of choice, control and inclusion for people with disability. Our specialist services maintain independence, ensuring no benefit, tangible or otherwise, is received from housing and support providers.

The Specialist Services team:

  • Place people with disability at the centre of everything we do
  • Seek social change by being a leader in our sector by delivering sustainable and innovative services that provide people with disability choice over where and how they live
  • Build confidence in the housing sector through collaboration, capacity building and tenancy solutions
  • Deliver our work with an evidence-based approach.


The Housing Hub Specialist Services Team is the winner of the Team Award at the 2023 Disability Staff Recognition Awards (Melbourne).

The team has been recognised as the most outstanding NDIS provider team that displays exceptional service to participants in the disability sector.

Was this article helpful?

Meet the Team

team member cover image

Kelly Chait

Home and Living Services Manager (On Parental Leave)

team member cover image

Kaitlyn King

Services and Clinical Manager

team member cover image

Melissa Efstathiou

Residential Aged Care (RAC) Services Lead

team member cover image

Nathan McDonald

Home and Living Specialist Lead

team member cover image

Alison Pettit

Hospital to Home Team Lead

team member cover image

Laura Schutz

Home and Living Specialist

team member cover image

Karissa Janssen

Home and Living Specialist

team member cover image

Clare Fitzgerald

Housing Enquiries Coordinator

team member cover image

Jade Marshall

Home and Living Specialist

team member cover image

Jo Cartledge

Home and Living Specialist

team member cover image

Lynette Teo

Home and Living Specialist

team member cover image

Alex Hatzipanagiotis

Home and Living Specialist

team member cover image

Sinead McKee

Residential Aged Care (RAC) Service Coordinator

team member cover image

Heidi Fleming

Residential Aged Care (RAC) Service Coordinator

team member cover image

Alicia Baltra-Ulloa

Residential Age Care Engagement Co-ordinator

team member cover image

Lydia Dockrill

Clinical Practice Advisor

team member cover image

Robert Thomson

Hospital to Home Specialist

team member cover image

Jasmine Fischer

Hospital to Home Specialist

team member cover image

Nga Pham

Hospital to Home Specialist

team member cover image

Susan Robinson

National Services Coordinator

Contact us

Contact us on 1300 322 013 or specialists@housinghub.org.au today.