Guide: Service Agreement Guide
The following is a guide to working on a service agreement between an NDIS participant and a Housing Provider or support provider. This guide aims to help people to make a service agreement in a way that brings together the voice of the participant and the Provider.
Please be aware there are differences in how each state and territory manages tenancies. You will need to check this with your Housing Provider.
Share Information
Participants and providers sharing information about each other allows for a better understanding of how to work together. This section outlines the different ways you can share information.
Participants can share info about their goals
Providers can share info about their organisation
Get to know each other
How will we share information?
Participants may choose to involve a support person
Check consent
Ask Questions
Participants should think about what to ask and this section provides some suggestions. Providers should encourage questions - see more detail below.
Participants should take the time to think about what to ask
Providers should encourage questions and allow enough time for them
Understand what should be included
This section helps people understand what can be included in a service agreement, when one is required and what the guiding standards are.
Understand what should or could be included
When do you need a service agreement?
Consider the NDIS Practice Standards and Quality Indicators
Participants should think about house/service rules and responsibilities
Agree
As the service agreement needs to reflect the individual needs of the participant, this section provides templates that may be used and prompts for how the participant's needs can be shown in the agreement.
Think about format and what template should be used
Think about whether anything is missing
Participants should ask, are my needs described in the agreement?
Check
This section provides information about rights, responsibilities and how to extend or end an agreement.