As a provider, you're already well aware that the disability housing sector is full of different terms and language. How you communicate with existing and potential clients matters.That's where our new series comes in.Each month, we will add a new focus area to ensure you are a provider of choice for potential and existing tenants by using appropriate language and terms to communicate effectively and respectfully. Check out what focus areas we've already covered below!
'Tenant' vs 'Resident', 'Customer' or 'Client'
'Placement'
'Forever home'
'Disabled housing'
Self-identifying language
Plain English
'You vs them' language
Don't assume; check
'Owning' your clients
Setting Rules & Responsibilities
We can help you get your language right and improve your marketing material or tenant documentation
Who will deliver your consulting engagement – meet our specialised consultants
Megan MilesDisability Housing Consultant
Jane MariagerHome and Living Specialist
Edwina DalyDisability Housing Expert
Chloe SimpsonDisability Housing Consultant
Browse Resources
Housing Seeker Profile
Creating a Housing Seeker Profile is a simple process which involves telling us what you are looking for and what is important to you.
Housing Roadmap
The Housing Hub has worked alongside people with disability to map out the stages of a housing journey and the information you need to know about when moving through each step.
Living More Independently
The Housing Hub has teamed up with Mable to create a three-part series about living more independently.