The Housing Hub can help you find tenants

The Housing Hub team can help you to manage your vacancies and support your clients throughout their transition into new homes. Our expert team are here to simplify your day-to-day allowing you to focus on growing your offering to the market.

Our team can help with:

Enquiry management: managing enquiries is a time intensive process but is essential if Housing Providers want an opportunity to market their homes. Our team offers enquiry management as an extension of your Housing Hub listing. We offer a highly responsive approach to answering enquiries along with our expertise in screening potential tenants for suitability and eligibility.

Vacancy management: using our extensive SDA experience and networks with key stakeholders, we can help match you with the most suitable tenants for your homes. Our team can provide support with open days, information sessions, and promotional opportunities. Furthermore, we can provide direct support with enquiry management and application management, ensuring potential tenants receive the best experience possible, from experts in the field.

Transition support: moving into a new home can be difficult for people with high and complex needs and ensuring the process goes well can be the difference between a short-term or a long-term tenant. Our team can support the coordination of tenants moving into your new home including stakeholder management, customisation management and quality customer service.

Tenant evaluations: gaining insights from your existing tenants is critical to ensuring long-term tenancies and working towards continuous improvement. Our team can support providers to gain valuable feedback on their experiences as independent facilitators.

Listing Service: the Housing Hub offers support for you to publish a high-quality and engaging listing on the Housing Hub. A member of the Housing Hub team will consult with you to obtain key information about your listings and your requirements. Once the requirements have been agreed the Housing Hub Team will:

Write compelling copy including a clear call to action
Create the listing - complete all fields and make use of all features
Upload the images, floor plan, brochure, and application form
Track and report on the performance of the listing over the first month
Provide feedback on listing performance compared to other listings in that state and category of housing type (SDA/non-SDA)
See an example of a Sample Listing here.

Want to learn more about how we help providers?

If you have any questions about our consultancy options, please get in touch with Capacity Development Manager Melody Carbarns on 0499 111 848 or complete the enquiry form below.

Benefits of our services

Deep understanding of the SDA market
Expertise and experience in connecting with hard-to-reach tenant cohort
Established links and networks within the health, disability and aged care sectors
Experience in finding and matching tenants across a range of developments
An understanding of the untapped demand for SDA
Internal knowledge and expertise of the NDIS and SDA eligibility requirements
Best practice experience and knowledge

Our Values

People with disability are at the centre of everything we do
We seek social change by leading in our sector to build sustainable and innovative products that facilitates people with disability choosing where and how they live
We build confidence of the housing sector through collaboration, capacity building and tenancy solutions
Our work is aligned with Housing Hub’s Theory of Change, which is a detailed description and illustration of everything that is needed to create change and deliver outcomes
Our team has courage, fails fast and approaches problems with curiosity to achieve our vision

About our team

Our team has supported over 800 people with disability to get offers for new SDA homes through our work with quality SDA providers. In addition, we’ve supported hundreds of other applicants to go through the application process.

Through this work, the team has gained extensive experience in managing the application processes including expert knowledge on SDA eligibility, tenant suitability and engagement of the SDA community. We engage in ongoing and regular communication with SDA tenants to gain valuable insights into best practice SDA.