Housing Options Facilitator

About the role

Currently the team is looking for a passionate, driven and energetic team member to deliver high impact phone support for people with disability and stakeholders who support people to find out about their options, receive capacity building and articulate their housing needs and preferences. A big part of this role is listening to people’s needs, being present to each caller and providing them with the resources they require to move ahead

Key responsibilities include

Phone support line

  • Delivery of phone support that aims to raise awareness, build capacity and gather housing preferences in order to support people to acquire SDA funding including answering all incoming calls and providing advice and support to callers
  • Undertaking co-design of the phone support line model with people with lived experience of disability and being a housing seeker where necessary
  • Documenting the guidelines for the phone line and undertake all steps required to develop the line, train the back up staff, develop resources for back up staff
  • Collate feedback on the phone line to inform how it could be improved

Enquiry management

  • Respond to all incoming emails from Housing Seekers and Supporters, connecting them to Housing Hub resources and information
  • Respond to all messages on the phone line promptly


  • Collate data on common questions and needs of Seekers and Supporters to inform the development of quality resources
  • Contribute to the development of resources that provide information to housing seekers on their housing journey


  • Allied health or disability relevant qualifications and/or relevant experience

Skills & experience

  • Community engagement experience including networking and stakeholder engagement
  • Previous experience in the disability sector working with people with complex needs
  • Knowledge of the NDIS, Housing and Support for people with disability
  • Advanced knowledge of Microsoft Office Suite and Google Drive
  • Excellent verbal, written and presentation skills
  • Friendly, compassionate and displays empathy
  • Confident public speaker

There is never a dull moment working at this incredible organisation. The ability to be organised, manage multiple stakeholders and communications at once and work at a high energy level is important. If you want to work in the disability sector but at a commercial sector pace – and get the opportunity to make a difference to the lives of many people with disability – then this is the place for you.

How to apply

  • Please click the blue 'Apply now' button below to be re-directed to our recruitment system where you will be asked to upload your application to the key selection criteria questions. Stay tuned for your notifications by email and SMS
  • Applicants are required to have Australian Work Rights
  • Applications will be considered as they come in
  • To view the full Position Description click here

Apply Now

If you require any further information or assistance applying for the role please contact us on 03 9894 7006 or email recruitment@summerfoundation.org.au

Please note, applications can be submitted online, over the phone, video call or any other method that suits you. 

The Housing Hub is an equal opportunity employer, we know that strength comes with diversity and encourages applicants from a diverse range of backgrounds to apply. We don’t discriminate on the basis of age, race, religion, sexual orientation, gender identity or disability.