The Coordinator is responsible for managing incoming enquiries in relation to Specialist Disability Accommodation (SDA) opportunities. The Coordinator will speak with those enquiring in order to identify people with disability who are SDA eligible and may apply for the SDA opportunities. The role reports to the Housing Engagement Lead and sits within the national engagement team.
The Coordinator may also be required to undertake different forms of engagement including phone calls, webinars, presentations, meetings and other as required within the engagement team. The Housing Enquiries Coordinator will become a subject matter expert on SDA (funding and housing) in order to support applicants.
This is a full time or 0.8 part time ongoing position.
We are looking for an enthusiastic, hard working and driven professional who will be responsible for managing the incoming enquiries for our Engagement Team. The right candidate will enjoy working within our Database every day, respond and act on enquiries, move people through their individual journeys and provide high level and on time customer service. This person will also put team success before the individual, and be resilient and vigorous in their effort! Strong and sustained interpersonal skills are key in this role. The right person will need to enjoy communicating with people, as they will be the first point of contact for clients.
The daily use of our database will also need to become second nature as we have a high level of responsibility to both of our clients - the people living with disability and the providers we work with. Our data is important as it helps inform the whole sector - working within this database is a priority.
Most importantly, we need team members who are passionate about supporting people with disability to find the home that is just right. The ability to be organised, manage multiple stakeholders and communications at once and work at a high energy level is important. If you want to work in the disability sector but at a commercial sector pace - and get the opportunity to make a difference to the lives of many people with disability - then this is the place for you.
Brisbane or Gold Coast - with flexible home based options as agreed.
We will be shortlisting immediately so please do not hesitate to apply ASAP if you think you may be a suitable applicant for this role.
If you require any further information or assistance applying for the role please contact us on 03 9894 7006 or email firstname.lastname@example.org
Please note, applications can be submitted online, over the phone, video call or any other method that suits you.
People living with disability are encouraged to apply. Lived Experience is valued by our organisation and looked upon favourably.
The Housing Hub is an equal opportunity employer, we know that strength comes with diversity and encourages applicants from a diverse range of backgrounds to apply. We don’t discriminate on the basis of age, race, religion, sexual orientation, gender identity or disability.
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