Digital Product Coordinator

The Summer Foundation’s aim is to resolve the issue of younger people living in Nursing Homes. Our Mission is to create, lead and demonstrate long-term sustainable change that stops young people from being forced to live in nursing homes because there is nowhere else for them.

The Housing Hub Team - a group of dynamic, passionate and like minded people - was created to assist people with disability to see the possibilities for a home for themself, have options to choose from and find the home that is right for them.

We are currently looking for an experienced digital product coordinator with hands-on technical experience in maintaining digital communications platforms, analytics, strong customer focus and excellent stakeholder management skills. The right candidate will enjoy working within a high performing group, puts team success before individual, is resilient and vigorous in their effort!

This role will work closely with the Senior Digital Product Manager, Customer Experience Lead, external digital agencies and internal stakeholders to support the delivery of a range of digital products including maintenance of the Housing Hub website platform. The right person will need to enjoy working both across the team and externally to deliver our digital products and provide excellent customer service. To succeed in this role they should have high attention to detail, very good organisational and time management skills and be a problem solver. This person is an excellent team player as some of the other tasks include working with the digital team on administrative tasks.

Most importantly, this person will be passionate about supporting people with disability to find the home that is just right. You value lived experience and look to this to inform your work.

Responsibilities

  • Support the development of new product offerings and delivery of product backlog
  • Liaise with team members and internal stakeholders to understand web publishing requirements and priorities
  • Website content publishing including updating existing pages, development of new page templates, banner ads, event promotion
  • Identify opportunities for customer loyalty and support programs to encourage return customers
  • Identify ways to promote products via the platform
  • Manage lead conversion, update CRM, track payments
  • Identify opportunities for customer loyalty and support programs to encourage return customers

Qualifications

  • Currently studying or has a tertiary qualification in technology, business, communications, or a related discipline
  • Employment subject to National Police History Check

Experience

  • Knowledge and/or experience maintaining digital channels and supporting CMS platforms
  • Understanding of Google Analytics or similar analytics tools
  • Familiarity with QA and testing procedures and bug reporting tools e.g. JIRA
  • An understanding of key engagement channels including mobile, paid, SEO, email, social networks
  • Strong communication skills, written and verbal
  • A customer-centric approach with strong stakeholder management skills

What we offer

There is never a dull moment working at this incredible organisation. The ability to be organised, manage multiple stakeholders and communications at once and work at a high energy level is important. If you want to work in the disability sector but at a commercial sector pace - and get the opportunity to make a difference to the lives of many people with disability - then this is the place for you. This is challenging and highly rewarding, knowing that you are making a difference ensures job satisfaction.

We offer salary packaging, above award wages and great flexibility. We encourage the best of the best to apply to join this team and make a difference.

Key Selection Criteria / Questions to be answered during application process Skills/Competencies

  • Please advise how many years of experience you have with website content publishing
  • Explain your experience and background using Google Analytics/analytic tools.
  • Can you speak of your understanding of engagement channels including mobile, paid, SEO, email, social networks
  • What makes you suitable for the role?
  • Please provide a short summary of the values you hold with regard to working within a team.

How to apply

  • Please click the blue 'Apply now' button below to be re-directed to our recruitment system where you will be asked to upload your application to the key selection criteria questions. Stay tuned for your notifications by email and SMS
  • Applicants are required to have Australian Work Rights
  • Applications will be considered as they come in
  • To view the full Position Description click here


Apply Now


If you require any further information or assistance applying for the role please contact us on 03 9894 7006 or email recruitment@summerfoundation.org.au

Please note, applications can be submitted online, over the phone, video call or any other method that suits you. 

Back to Work with us


The Housing Hub is an equal opportunity employer, we know that strength comes with diversity and encourages applicants from a diverse range of backgrounds to apply. We don’t discriminate on the basis of age, race, religion, sexual orientation, gender identity or disability.


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